Warranty, Returns & Product Policy

Due to the handcrafted nature of our work, all custom furniture, personalized organizers, and items built to specific client dimensions are Final Sale. Work begins immediately upon ordering; therefore, cancellations or changes are only accepted within a 24-hour grace period after purchase. After this window, payments are non-refundable.

For non-custom, "stock" items, we offer a 20-day return window from the date of delivery. Items must be in original, unused condition.

• Minimum 15% Restocking Fee: All eligible returns are subject to a minimum 15% restocking fee to cover inspection, labor, and repackaging.

• Shipping Costs: The customer is responsible for all return shipping and insurance costs.

• Free Shipping Clawback: Original outbound shipping costs will be deducted from the final refund.

We work with premium solid hardwoods. Because wood is an organic material, no two pieces are identical.

• Variations: Differences in grain, color, and stable knots are natural characteristics and are not defects.

• Finish: Wood absorbs stain and oil differently; tonal variations are expected.

• Movement: Wood responds to its environment. Minor shifts in alignment or small seasonal cracks due to changes in home humidity or temperature are natural occurrences and are not covered under warranty.

• 48-Hour Inspection Rule: You must inspect your order immediately. Damage (visible or hidden) must be reported within 48 hours of delivery.

• Documentation: Clear photos of the damaged item and all original packaging are required to initiate a claim.

We provide a one-year limited warranty covering manufacturing defects only (e.g., structural joint failure). This does not cover damage from improper care, natural wood movement, or normal wear and tear.